Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Aura Experience Portal Architecture and Components | - System architecture and core components overview - Media processing and call flow basics - Integration with Avaya Aura platform |
| Topic 2: Integration and Deployment | - Integration with SIP, IVR, and external systems - Deployment best practices - Backup and recovery procedures |
| Topic 3: System Administration and Maintenance | - System monitoring and troubleshooting - Logging, reporting, and performance tuning - User, role, and security management |
| Topic 4: Proactive Outreach Manager (POM) Implementation | - Campaign setup and management - POM installation and configuration - Outbound dialing strategies and rules |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
After building an Avaya Aura Experience Portal (AAEP) system yon choose to install additional pack, from the Red Hat distribution media (such as mod_nss package from the Servers/Web Servers section and download updates to existing packages. You now find that you are unable to access AAEP web administration pages.
Which statement is true?
- A. Adding additional software packages on the AAEP servers other than the ones delivered by or validated by AAEP Installation media is supported and will not impact AAEP operations or upgrades at a later date.
- B. Adding additional software packages not normally required by AAEP may require configuring new packages to use alternate network ports not reserved by Experience Portal.
- C. You can install antivirus software on the AAEP servers. Make sure you use on-access scanning where your antivirus software runs whenever a file is changed. In addition, enable it to start scanning at the system startup by default. These features will riot interfere with AAEP performance or the time that it takes for an AAEP system to come back online after a reboot.
- D. Updating existing software packages on AAEP servers to newer releases than the ones delivered by or validated by AAEP installation media is supported and will not impact AAEP operatic upgrades at a later date.
Correct Answer: B 🗳️
Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?
- A. ICR Monitor
- B. Call Center
- C. ICR Manager
- D. Standard Report
Correct Answer: D 🗳️
Avaya Proactive Outreach Manager (POM) requires access to a database. Which two database types are supported? (Choose two)
- A. Postgres 8.2.3 or higher
- B. Oracle 0.0 or higher Id
- C. MS SQL Server 2000
- D. Sybase 12.5 or higher
- E. Informix 9.21.UC4
Correct Answer: A,B 🗳️
Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)
- A. icrcore
- B. terracottasrv
- C. tomcat
- D. icrcca
- E. icrwebservice
Correct Answer: A,B,E 🗳️
When installing Avaya Proactive Outreach manager (POM) software on the Avaya Aura Experience Portal (AAEP), which two interfaces may be used to install the software? (Choose two)
- A. The Tomcat Administration Screen
- B. The AAEP Web administration POM menu
- C. The Remote Desktop
- D. The graphical user interface (GUI)
- E. The command line interface (CLI)
Correct Answer: D,E 🗳️
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