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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

Question 1

A customer wants to view multi- level data related to an Account, such as all the inspections performed and the regulatory violations found. They want to see this on the Account page layout.
What solution should the technical consultant use?

A. Use an AppExchange component
B. Use an Aura Lightning component
C. Use a Hierarchical View component
D. Use a Lightning Web component

Question 2

A Consultant completed a process requirement workshop with a government agency and completed a process map following the workshop. When should the Consultant review the process map with the government agency to get sign- off on outlined business requirements?

A. During the user acceptance testing of the project
B. After the architecture team has reviewed the completed process map
C. After the completion of the design and solution phase
D. Before the solution design and solution phase of the project

Question 3

The Department of Disaster Assistance is implementing Grants Management using Public Sector Solutions. One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit. What should be the best solution to achieve this task?

A. Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.
B. Create a guided omniscript guided process to define due diligence steps, related tasks, and documents to collect.
C. Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.
D. Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.

Question 4

Bohabaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bohabaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bohabaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bohabaven has not been tracking case duration. In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?

A. Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula
B. Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
C. Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
D. Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.

Question 5

A customer wants to define a specific set of three documents that are required for a business application. They want to provide a checklist that is easy for the applicant to know what needs to be uploaded and manage the uploads easily, but they also want to be consistent with requiring these documents for every business application. What are the three steps required to do this?

A. Create an Action Plan Template with Target Object as Business License Application
B. Create three Document Checklist Items specifying the required document types for the Action Plan Template & Publish It
C. Create a flow automation to auto-associate the published action plan template to new Business License Applications as they are created
D. Create three Document Checklist Items specifying the required document types tied to the Business License Application
E. Create three Tasks specifying the required document types for the Action Plan Template & Publish It

Solutions: