Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Call Management System (CMS) | - CMS administration and reporting
|
| Topic 2: Avaya Aura Communication Manager Core Concepts | - System architecture and components
|
| Topic 3: Integration and System Operations | - Avaya Aura integration components
|
| Topic 4: Contact Center Implementation | - Call center configuration
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?
- A. Shutdown the CMS to the ak prompt level and adjust the BIOS time.
- B. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
- C. From Solaris login as root and use the date command
- D. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
Correct Answer: C 🗳️
Explanation: Only visible for TestKingsIT members. You can sign-up / login (it's free).
Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)
- A. by the flashing skill button on the telephone set
- B. by the telephone display (a = Originator Name to VDN)
- C. by the Skill whisper announcement before call: is delivered
- D. by the VDN of Origin announcement before call is delivered
Correct Answer: B,D 🗳️
Explanation: Only visible for TestKingsIT members. You can sign-up / login (it's free).
Click the exhibit button
A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?
- A. E has a vector variable that is changed when an evacuation is required
- B. E is assigned to a VDN that routes calls to an evacuation vector
- C. E has been administered as a Feature Access Code
- D. E is a standard vector code for evacuation
Correct Answer: A 🗳️
How are feature packages, like External Call History or Forecasting, installed an a CMS system?
- A. Using cms adm menu:, pkg_install option
- B. From Solaris shell as root by issuing 'pkgadd -d <package name>' command
- C. Using cms svc menu, pkg_install option
- D. Using CMS main menu, System Setup menu, Package management option
Correct Answer: A 🗳️
Explanation: Only visible for TestKingsIT members. You can sign-up / login (it's free).
What is the term of an extension that routes calls to specific vector?
- A. Vector Directory Number (VDN)
- B. Hunt Group Number (HGN)
- C. Vector Routing Number (VRN)
- D. Routing Directory Number (RDN)
Correct Answer: A 🗳️
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