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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is Web 2.0 all about?

A) Web 2.0 is no longer relevant and should not be discussed.
B) Web 2.0 is about connecting computers and making technology more efficient for computers.
C) Web 2.0 is about helping clients realize their weaknesses through information sharing and hardware integration.
D) Web 2.0 is about connecting people and making technology efficient for people.

2. Which IBM product delivers a broad set of powerful social capabilities that are tightly integrated?

A) IBM Lotus Symphony
B) IBM Connections
C) IBM Tivoli Manager
D) IBM Lotus Protector

3. A key part of Engaging Through Experiences, a social exceptional experience should be integrated, interactive, and ___________.

A) Incredible (awesome)
B) Identifying (personalized)
C) Insulated (private)
D) Informational (helpful)

4. What is one of the key strategies that companies should be looking at to build a social business agenda?

A) Engage your IT manager as the leader of your social business agenda
B) Networkyour entireinfrastructure with bi-directional, unfettered Internet access
C) Gain social trust
D) Align your strategy for maximum profit

5. What can Social Business can be defined as?

A) Applying social tools across the entire organization for a broader return on investment
B) External-facing channels that only Public Relations and Marketing utilize
C) A subset of Social Media
D) Popular sites like Facebook and Twitter that only distract workers

Solutions: