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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. What is the purpose of Performance Data Warehouse?

A) Start new process instances
B) View reports
C) Track process performance data
D) Analyze process performance data

2. A company needs to speed up its hiring process. A proposal to accomplish this goal is modeled in the following BPD diagram and run against historical data with the Optimizer. The proposed process no longer waits for the background check to complete before putting the new hire into orientation and training.

What is the Service Level Agreement (SLA) that is key to optimizing this process?

A) Total time on "Facilitate New Hire's Orientation".
B) Percentage of new hires that fail "Background Check".
C) Percentage of new hires that pass "Probationary Review".
D) Wait time on "Background Check".

3. The following is an example of a user story: s a hiring manager, I need a web form to enter results of my interview with the candidate. If I decided not to hire the candidate, I need to email the?s a hiring manager, I need a web form to enter results of my interview with the candidate. If I decided not to hire the candidate, I need to email the recruiter so that he/she can call the candidate. If I decided to hire the candidate, I need to open an MS Word template and draft an offer for employment? What feedback should the program manager give on the user story?

A) It is a good user story because it maintains a clear definition of what the hiring manager needs to accomplish and why.
B) It is a good user story because it leaves out all implementation details as to how the work will actually get done.
C) It is poorly written user story because it documents what the user needs to do.
D) It is a poorly written user story because it specifies implementation details.

4. A BPM program manager uses an agile playback methodology. Which one of the following is a bad practice for playback?

A) Scheduling playbacks every four to six weeks.
B) Having the Process Owner lead the playback.
C) Having SMEs perform activities in the process portal.
D) Demonstrating the flow with powerpoint and screenshots.

Solutions: