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Avaya Oceana® Solution Support Sample Questions:

1. The CSC SSL connection is successful but CSC disconnects after locoing the following line in the CSC PU logs:
18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider - onSetPrivilegesNegResponse() UNKNOWN_APPLICATION What is causing this problem?

A) The AES CTI CSC user and password are Incorrect.
B) Avaya Oceana is not equipped with an Oceana Base license.
C) The AES Switch Link Is down to Communication Manager.
D) The AES is not equipped with a correct AES license.

2. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)

A) PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/
B) CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
C) Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/
D) UCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
E) Services Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/

3. Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

A) The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
B) ED allows you to deploy both old and new ED workflows In the ED without any problems.
C) ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
D) The existing ED workflows should be deleted before deploying new ED workflows for the same channel.

4. When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

A) Call Ref ID
B) Session ID
C) UCID
D) Call ID
E) Context ID

5. To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?

A) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseBkp.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelBackup.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\Backup and Restore.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\Backup.exe

Solutions: