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Avaya Oceana® Solution Support Sample Questions:

1. Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

A) Unified Collaboration Model (UCM)
B) Engagement Designer (ED)
C) Unified Collaboration Administration (UCA)
D) Call Server Connector (CSC)

2. After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

A) ORC Rest Service
B) Work Assignment
C) Messaging Service
D) Context Store
E) Unified Collaboration Model

3. You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

A) The AES and CSC connections are established.
B) The Avaya Oceana agents are in READY state for the email channel.
C) The Avaya Oceana administrators are in READY state for voice channel.
D) The Avaya Oceana agents are in READY state for the voice channel.

4. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A) Add the new Avaya Oceana agent using Control Manager.
B) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
C) Remove the Agent ID from Communication Manager.
D) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.

5. After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:

A) cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
B) cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
C) cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
D) cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log

Solutions: