Exam Name: Avaya Oceana® Solution Support Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Certified Support Specialist
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Check Updated on: Nov 07, 2026
No. of Questions: 68 Questions & Answers with Exam Engine
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- Total Questions: 68
- Updated on: Nov 07, 2026
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- Total Questions: 68
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One of the most authoritative exams in the field, the Avaya Oceana® Solution Support rewards the prepared. TestKingsIT prepares you with 68 practice questions for the 74970X exam, verified answers included in 2026.
Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Component Support Operations | - Call Server Connector (CSC) Support - Orchestration and Resource Controllers (ORC) - Unified Agent Controller (UAC) Support |
| Interaction Management | - Inter-component Interaction Routing - WorkRequestIds, Context and Contact Identifiers - Interaction Logging and Tracing |
| Support and Troubleshooting | - Debugging Email, Webchat and SMS Flow Issues - Troubleshooting UAC / UCM Connections - Log Location Analysis for Core Components |
| Avaya Oceana Solution Overview | - Engagement Designer (ED) Workflows - Role of Unified Collaboration Model (UCM) - Architecture and Core Components |
74970X Exam — Your Questions
Yes — download the free Avaya Oceana® Solution Support demo and inspect the material before buying. Purchases include the right of free updating for 365 days, with latest versions emailed promptly upon release; renew afterward at 50% off.
The Avaya Oceana® Solution Support blueprint covers 4 domains — including Support and Troubleshooting, Component Support Operations, Interaction Management. Budget your limited hours by weighting; the complete outline above lists every subtopic.
The Avaya Oceana® Solution Support is Avaya's certification exam for Avaya Certified Support Specialist, at the Support Specialist level. It's among the most authoritative credentials in the field — for those aiming at Avaya careers, it's the first step. Related credentials include 74950X Avaya Oceana® Solution Integration Exam, ACSS – Avaya Oceana Solution Support Certification.
Files arrive by automatic email within a minute of payment — unlimited devices, and 24/7 customer assisting if nothing shows up within 2 hours (check spam). Need an invoice? Email us your company name for a custom invoice made to your demand. If you fail the corresponding 74970X exam within 60 days of purchase, we process a full refund within 7 days — send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Alternatively, exchange for two equal-value products free.
Avaya recommends prior knowledge of Avaya Oceana Solutions and avaya network support experience; associated Integration exam 74950X recommended. Vendors update eligibility rules over time, so verify the current requirements on the official page before registering.
90 minutes for 65-70 questions. Time-pressed candidates should rehearse the clock: short timed sets on busy days, full simulations on free ones.
Avaya Oceana® Solution Support Sample Questions:
Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?
- A. Unified Collaboration Model (UCM)
- B. Engagement Designer (ED)
- C. Unified Collaboration Administration (UCA)
- D. Call Server Connector (CSC)
Correct Answer: C 🗳️
After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)
- A. ORC Rest Service
- B. Work Assignment
- C. Messaging Service
- D. Context Store
- E. Unified Collaboration Model
Correct Answer: A,D 🗳️
You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)
- A. The AES and CSC connections are established.
- B. The Avaya Oceana agents are in READY state for the email channel.
- C. The Avaya Oceana administrators are in READY state for voice channel.
- D. The Avaya Oceana agents are in READY state for the voice channel.
Correct Answer: B,D 🗳️
An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?
- A. Add the new Avaya Oceana agent using Control Manager.
- B. No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
- C. Remove the Agent ID from Communication Manager.
- D. Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
Correct Answer: A 🗳️
After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:
- A. cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
- B. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
- C. cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
- D. cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
Correct Answer: B 🗳️
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