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IBM C9020-970 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Requirements and Alignment- Aligning Solutions to Customer Needs
- Gathering Customer Storage Use Cases
Topic 2: IBM Enterprise Storage Product Knowledge- IBM Spectrum Storage Suite
- IBM Flash and Hybrid Storage Solutions
- Software-Defined Storage Concepts
- IBM SAN Volume Controller
Topic 3: Sales Skills and Solution Positioning- Competitive Differentiation
- TCO/ROI Fundamentals
- Feature/Benefit Articulation
- Consultative Selling Approach

IBM Enterprise Storage Sales V4 Sample Questions:

1. A customer has a TS3500 tape library with two expansion frames. Today, the library has ten (10) LTO-2 drives and only 100 tape cartridge slots available. With the LTO-2 drives, a one week rotation would typically utilize 80 tape cartridges. The customer is adding 500 LTO-2 cartridges per year. The cost of maintenance on the LTO-2 drives is getting expensive.
What should you recommend to this customer?

A) Add an expansion frame with six LTO-6 drives and 400 LTO-6 cartridges
B) Add two LTO-6 drives and 80 LTO-6 cartridges to start
C) Replace all LTO-2 drives with LTO-6 drives immediately
D) Replace all LTO-2 drives with LTO-5 drives immediately


2. A customer is considering adding Real-time Compression software to its installed IBM Spectrum Virtualize.
Which workload benefits most from Real-time Compression software?

A) Software development
B) Encrypted files
C) Database
D) Video files


3. Which tool should a sales specialist use to verify that a proposed XIV solution will deliver the performance requiredbya customer's high transactional database applications?

A) STAT Tool
B) Batch Magic
C) Capacity Magic
D) Disk Magic


4. A sales person is presenting IBM Spectrum Scale to a prospect. The prospect has never heard of IBM Spectrum Scale and raises the concern that this is a new product.
Which two responses can a sales person use to alleviate the prospect's concern? (Choose two.)

A) IBM is ranked number 1 by IDC from the 2ndquarter of 2014 for Software Defined Storage.
B) IBM Spectrum Scale has been used for many years for high-performance computing environments.
C) IBM Spectrum Scale is inexpensive using only non-intelligent SAS disk arrays configured in a highly redundant manner.
D) IBM Spectrum Scale is a fixed configuration optimized for the customer's environment.
E) IBM has been a leader in storage virtualization for more than 12 years.


5. For which two purposes is a TCO calculation used? (Choose two.)

A) To differentiate between OPEX and CAPEX for the proposed solution
B) To compare an IBM solution versus an alternative IBM solution
C) To compare an IBM solution with a competitive solution
D) To compare the warranty cost with the maintenance cost
E) To calculate the projected downtime cost for the proposed solution


Solutions:

Question # 1
Answer: C
Question # 2
Answer: C
Question # 3
Answer: D
Question # 4
Answer: A,B
Question # 5
Answer: A,C

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