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Avaya 6205.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Interaction Center Architecture | - Interaction Center deployment topology - System components and architecture overview |
| Routing and Contact Handling | - Queue management - Contact routing strategies |
| Implementation and Configuration | - Server configuration and integration - Installation and setup of Interaction Center - Client and agent configuration |
| Integration and Advanced Features | - Integration with Avaya communication platforms - Reporting and analytics |
| Administration and Maintenance | - System monitoring and troubleshooting - User and permission management |
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