Exam Name: Salesforce Certified Field Service Consultant
Certification Provider: Salesforce
Corresponding Certification: Field Service Lightning program
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- Total Questions: 165
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Free demo before you buy, 365 days of free updating after. The Salesforce Certified Field Service Consultant test braindump at TestKingsIT: 165 practice questions for the Field-Service-Consultant exam.
Salesforce Field-Service-Consultant Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Permissions and Sharing | 5% | - Configure permission sets and sharing rules - Understand territory vs user sharing |
| Managing Work Orders | 23% | - Apply resource preferences and products required - Use work order line items and milestones - Define relationships between work orders, service appointments and line items - Configure work order processes, parameters and work types |
| Managing Scheduling and Optimization | 28% | - Implement scheduling policies and rules - Optimize scheduling and resource allocation - Configure scheduling settings and dispatcher console - Manage service appointments and booking lifecycle |
| Managing Inventory | 8% | - Define price books and inventory models - Manage return orders and inventory transactions |
| Managing Resources | 16% | - Understand license types and usage - Configure service territories and members - Determine resource types and lifecycle - Manage skills, skill levels and operating hours - Set up and manage crews |
| Managing Assets | 5% | - Maintain and update assets and relationships |
| Configuring Mobility | 10% | - Distinguish mobile capabilities and settings - Configure Field Service Mobile app - Enable customer sign-off and mobile workflows |
| Configuring Maintenance Plans | 5% | - Design and implement maintenance plans |
Salesforce Certified Field Service Consultant Exam FAQ — Realize Your Shortcomings
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The Salesforce Certified Field Service Consultant is delivered Online proctored or onsite at authorized testing centers — pick the arrangement that suits you when booking.
The Salesforce Certified Field Service Consultant is Salesforce's certification exam for Salesforce Certified Field Service Consultant, at the Intermediate / Consultant level. Office workers without time for classes prepare best in spare time with focused material. Related credentials include Salesforce Certified Administrator, Salesforce Certified Service Cloud Consultant.
Yes:
After any course, sharpen test ability with the 165 practice questions for the Salesforce Certified Field Service Consultant — every answer expert-verified.
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Must hold Salesforce Certified Administrator and Salesforce Certified Service Cloud Consultant credentials Eligibility rules change over time, so verify the current requirements on the official page (official Field-Service-Consultant exam page) before registering.
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The Salesforce Certified Field Service Consultant blueprint spans 8 domains — including Managing Assets (5%), Managing Resources (16%), Permissions and Sharing (5%). Daily checks keep our material aligned; the complete outline above lists every subtopic.
Yes — download the free demo of the Salesforce Certified Field Service Consultant test braindump before you buy. Purchases include one-year free updating service — 365 days by email; renew afterward at 50% off.
Salesforce Certified Field Service Consultant Sample Questions:
Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the ServiceAppointment status to Complete and saves the record.
Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers
- A. Review Service Appointment automation.
- B. Investigate the Work Order lifecycle.
- C. Verify the Dispatcher ran the Service Appointment data job.
- D. Confirm the Technician's mobile device is online.
Correct Answer: A,D 🗳️
Explanation: Only visible for TestKingsIT members. You can sign-up / login (it's free).
Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?
- A. Create a Shipment and a Productrequest line item.
- B. Create a Product Consumed and a Produc request line item.
- C. Create a Work Order Line Item and a Product request line item.
- D. Create a Product Request and a Product request line item.
Correct Answer: D 🗳️
Explanation: Only visible for TestKingsIT members. You can sign-up / login (it's free).
Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?
- A. Uncheck the Geocoding field on the Contractor's profile.
- B. Add the ExcludeTechnician from Geolocation Tracking permission to a permission set and assign it to contractors.
- C. A Uncheck the Collect Service Resource Geolocation History field in Field Service MobileSettings.
- D. Set the Geolocation Update Frequency field to zero for contractors.
Correct Answer: B 🗳️
Explanation: Only visible for TestKingsIT members. You can sign-up / login (it's free).
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement
- A. Entitlements
- B. Work Types
- C. Work Order Record Types
- D. Entitlement Templates
Correct Answer: B 🗳️
Explanation: Only visible for TestKingsIT members. You can sign-up / login (it's free).
Universal Containers wants to dispatchemergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?
- A. Apply the Reshuffle action within the Gantt.
- B. Define a Global Optimization job to run hourly.
- C. Write a batch Apex class to unschedule low priority work orders.
- D. Create a custom Gantt action to call an Apex class to reschedule appointments.
Correct Answer: A 🗳️
Explanation: Only visible for TestKingsIT members. You can sign-up / login (it's free).
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