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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

Question 1

Ursa Major Solar would like touse three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company's portal. When they drop the components on the page, they are not getting the desired results.
What is causing this issue?

A. The Record Detail component is a custom component and was not configured correctly
B. The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.
C. The Record Detail component will only show record details for the Case object.
D. The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template

Question 2

AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.
What should AW Computing do to accomplish this goal?

A. Create a site with the Marketing Microsite template
B. Open its Slack implementation to all customers
C. Create a site with the Customer Service template
D. Give access to its internal orgs using Chatter groups

Question 3

Get Cloudy Consulting is implementing an equity management solution for one of its financial clients. The solution will enable the external independent financial researchers to collaborate with internal portfolio control staff in a private Chatter group.
What should the Experience Cloud consultant recommend to meet the requirements for both personas?

A. Create a portal for external researchers and give internal staff access to the main org.
B. Create a portal for external researchers and give internal staff access to the portal.
C. Create a portal for external researchers and create an app for internal staff.
D. Give external researchers and internal staff access to the mam org.

Question 4

The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it fromthe contact record.
What could be two reason causing this issue?
Choose 2 answers

A. The Salesforce Administrator is not a member of the Partner Community
B. The Salesforce administrator is not marked as a delegated administrator on the partner account.
C. The Salesforce Administrator is not assigned a role in Salesforce.
D. The account record associated with the contact record is not enabled as a partner.

Question 5

Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions bychatting with an agent while browsing the Experience site.
How should an administrator embed the chat window in an Experience site?

A. Add the Embedded Service component to Builder pages.
B. Configure the Embedded Service connector.
C. Create a custom component using the Embedded Service API.
D. Create an Embedded Service quick action.

Solutions: