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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which dimension of product and service management is directly influenced by leadership commitment to psychological safety and continual learning?

A) Value streams and processes
B) Partners and suppliers
C) Organizations and people
D) Information and technology

2. Which statement about the 'band of visibility' is CORRECT?

A) It includes only the activities visible to the service provider
B) It represents all aspects visible between provider and consumer organizations
C) It defines the complete path of the customer's service journey
D) It applies exclusively to modern, technology-based digital service models

3. Which of the following is a key success metric for the 'acquire' activity?

A) Negative impact of changes on service availability and performance
B) Service performance against the agreed SLA targets
C) Quality of the resources and services outsourced from suppliers
D) Number and impact of incidents and performance deviations

4. Where are the details of the required performance outcomes of a service defined?

A) Service requests
B) Service components
C) Service level agreements
D) Service offerings

5. What is an incident in IT services?

A) A cause of one or more interruptions
B) Any change of state significant for management
C) An unplanned interruption to a service or reduction in service quality
D) A flaw or vulnerability in a service

Solutions: