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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A) The service request assignment will be unpredictable.
B) An error will occur; no queue is assigned to the service request.
C) The queue defined in the first evaluated rule is always assigned to the service request.
D) The queue defined by default is the one assigned to the service request.

2. Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A) In Advanced Search, Add Channel Type = Web.
B) Change the section identified with Status = New
C) In Advanced Search, confirm Record Set = Assigned to Me.
D) Click the Show Advanced Search icon.
E) In Advanced Search, save and select the "Set as Default" box.
F) In Advanced Search, select Action > Update.

3. Which three statements are true about building Digital Customer Service (DCS) applications?

A) Many DCS applications can be active in production at the same time.
B) DCS application can be embedded in other sites.
C) Only one version of a DCS application can be active in production at any time.
D) DCS includes a "reference implementation template" that illustrates recommended implementation practices.

4. Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A) The configured frequency to retrieve emails is too long.
B) Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
C) Incoming messages have a custom filter.
D) An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

5. Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A) Adjust permissions on all customer's profiles.
B) Adjust the inbound message filters.
C) Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
D) Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.

Solutions: