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Nortel 920-174 Exam Syllabus Topics:

SectionWeightObjectives
System Architecture & Overview20%- Contact Center Manager 7.0 components
- Deployment models and topology
- Hardware and software requirements
Installation Procedures25%- Server installation and setup
- Database configuration
- Pre-installation planning and preparation
- Post-installation verification
System Configuration30%- Contact center resources setup
- Routing and call flow configuration
- Agent and supervisor configuration
- Server and network configuration
Maintenance & Troubleshooting10%- Common issues and resolution
- Basic monitoring and logging
- Backup and restore procedures
Integration & Interfaces15%- Integration with CS1000 and other Nortel systems
- Third-party system connectivity
- CTI and application interfaces

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