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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. Who should NOT participate in a Care Services tender?

A) Care Program Manager.
B) Service Product Manager.
C) Cost Manager.
D) R&D Engineer.

2. What is the purpose of Care Program Management Assessment?

A) Check Care Program Manager's competence level.
B) Check Care processes' status in specific CT and CaPM's competence level.
C) Accessing the Network Elements under Care.
D) Verify the implementation and execution of the Care processes within certain CT.

3. What is CaPM's PRIMARY responsibility in the tendering process?

A) To consult the Service Engagement Manager to ensure availability of price options for Care Services.
B) To act as the CT contact to the Care organisation and to support the CT in all tendering activities where Care services are being considered.
C) To support the Account Manager to negotiate the Care Contract with the Customer.
D) To help the Account Manager to prepare a Customer Care Contract.

4. What is a legally secure contract for NSN and a Customer?

A) If NSN has a long-running relationship with the customer, so a "gentlemen's" or "verbal" agreement is enough, especially in some countries.
B) Terms and conditions documenting the commitments of both parties needs to be written and signed.
C) A detailed customer Purchase Order with a description of the Services Ordered is sufficient.
D) A PO with the payment terms defined is sufficient, provided NSN had contractual relationship with the customer in the past.

5. How can the Care Program Manager monitor GCC performance?

A) Via monthly report distributed by GCC Engagement Team in most regions.
B) The Care Program Coordinator provides a report.
C) With the monthly CDB report.
D) The Resolve tool provides a report.

Solutions: