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Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Reporting and Analytics5%- NPSP-specific reports and dashboards
  • 1. Household and donor analytics
  • 2. LYBUNT, SYBUNT, and giving reports
Topic 2: Program and Service Delivery18%- Case management and client services
  • 1. Nonprofit Cloud Case Management integration
  • 2. Service delivery tracking
- Program Management Module (PMM)
  • 1. Participant tracking and outcomes
  • 2. Programs, engagements, and services
Topic 3: Data Management and Quality15%- Duplicate management and data cleaning
  • 1. Matching rules and deduplication
  • 2. Data validation and governance
- Data import and export
  • 1. NPSP Data Import Tool vs Data Loader
  • 2. Bulk data operations
Topic 4: Nonprofit Success Pack Overview and Architecture15%- NPSP core components and data model
  • 1. Household and account models
  • 2. NPSP object structure and relationships
  • 3. Contact relationships and affiliations
- NPSP settings and configuration framework
  • 1. Global settings and customizations
  • 2. Package configuration options
Topic 5: Fundraising and Donation Management22%- Gift management and acknowledgement
  • 1. Donation lifecycle tracking
  • 2. Receipting and acknowledgement processes
- Donation and payment processing
  • 1. Payment gateway integration
  • 2. Soft credits and matching gifts
  • 3. One-time and recurring donations
Topic 6: Solution Design and Implementation20%- Deployment and change management
  • 1. Governance and maintenance best practices
  • 2. Testing and deployment strategies
- Requirements gathering and solution design
  • 1. Aligning NPSP features with nonprofit needs
  • 2. Declarative vs custom development

Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit using Salesforce configured with Person Accounts has recently installed NPSP into its org.
Which two configurations should a consultant set to ensure that Person Accounts and NPSP can coexist?
Choose 2 answers

A) Create a validation rule to prevent the creation of Person Accounts.
B) The Household record type in NPSP Settings is different than the Person Accounts record type.
C) The default record type for profiles of any user who converts leads is different than the Person Account record type.
D) Remove permissions to Person Accounts for all profiles except System Admin.


2. A system admin uploaded a .CSV file using the Data Import Wizard with the NPSP Data Importer. The Mailing Street address field was mapped, but the admin noticed the field was Wizard on all of the records after the import completed.
What is a likely cause?

A) The mapped Salesforce ID was inappropriate for the record type.
B) There were validation rules for the missing field.
C) There were more than 65 columns in the CSV file.
D) The column contained incomplete data.


3. A nonprofit needs to load approximately 3 million records into Salesforce.
Which API will load the data in the most efficient manner?

A) Bulk API
B) Streaming API
C) SOAP API
D) REST API


4. A nonprofit is using Nonprofit Cloud Case Management. Case managers need to share the initial, midterm, and final client assessments; updates or notes on the client; and pertinent alerts about the client with other staff within the nonprofit who also provide services to the client.
Which two approaches should a consultant recommend to meet the requirement?
Choose 2 answers

A) Create a Public Group of staff that need access to this information.
B) Create Sharing Rules for Assessments, Client Notes, and Client Alerts that share these with the public group.
C) Create a Private Group of staff that need access to this information.
D) Create a permission set that grants Read/Write access to Assessments, Client Notes, and Client Alerts objects.


5. A nonprofit wants to present active volunteer sites on a map which should be visible without logging in.
Which tool would support this requirement?

A) Custom Report
B) Tableau Public
C) Tableau CRM
D) Custom Dashboard


Solutions:

Question # 1
Answer: B,C
Question # 2
Answer: D
Question # 3
Answer: A
Question # 4
Answer: A,B
Question # 5
Answer: B

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