Exam Name: Microsoft Dynamics 365 Customer Experience Analyst
Certification Provider: Microsoft
Corresponding Certification: Microsoft Certified
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Some candidates tag key points on PDF pages; others review on a bus. Three versions of the Microsoft Dynamics 365 Customer Experience Analyst material from TestKingsIT cover both — 138 practice questions for the MB-280 exam.
Microsoft MB-280 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Customer Data Privacy Settings and Establish Data Policies | 20-25% | - Configure data policies
|
| Topic 2: Create and Configure Segments and Measures | 25-30% | - Create and configure customer segments
|
| Topic 3: Configure Insights and Customer Card | 10-15% | - Configure customer insights card
|
| Topic 4: Configure Data Ingestion | 20-25% | - Configure data sources and connectors
|
| Topic 5: Manage Overlapping Identities and Unify Customer Profiles | 15-20% | - Configure identity resolution
|
MB-280 Exam FAQ — Easier and Sooner
Yes — download the free Microsoft Dynamics 365 Customer Experience Analyst demo and judge the quality yourself before paying; the whole content goes further than the demo, but the demo shows the style. Purchases include 365 days of free updates delivered by email; renew afterward at 50% off.
Recommended: Familiarity with Microsoft Dynamics 365 Customer Insights and basic data analytics concepts. No mandatory prerequisites, but hands-on experience is beneficial. Eligibility rules change over time, so verify the current requirements on the official page (official MB-280 exam page) before registering.
The Microsoft Dynamics 365 Customer Experience Analyst is Microsoft's certification exam for Microsoft Certified, at the Associate level. Related credentials include Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate. Prepare efficiently: short review sessions anywhere, mock exams when you have a desk.
The Microsoft Dynamics 365 Customer Experience Analyst blueprint spans 5 domains — including Configure Customer Data Privacy Settings and Establish Data Policies (20-25%), Configure Data Ingestion (20-25%), Create and Configure Segments and Measures (25-30%). Tag key points per domain in the PDF version; the complete outline above lists every subtopic.
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Our system emails the Microsoft Dynamics 365 Customer Experience Analyst material automatically right after purchase — about a minute; click the link, sign in, and use the engine immediately, with 24/7 help if nothing arrives within 2 hours. If you unfortunately fail the corresponding MB-280 exam within 60 days of purchase, you're welcome to a full refund: upload your failed result — a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam — and we handle it within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. We also recommend an alternative: exchange for two equal-value products free.
$165 USD per attempt, 700/1000 to pass. Each retake costs the full fee, so prepare thoroughly the first time — the 138 practice questions for the MB-280 exam at TestKingsIT closely simulate the real test.
Microsoft Dynamics 365 Customer Experience Analyst Sample Questions:
You are configuring Dynamics 365 Sales as part of a new implementation at your organization. Your organization has Sales Professional licensing.
Your organization sells over 100 different types of products across different divisions. A lot of selling occurs at conferences where sellers meet prospects and gather business cards to create leads.
After reviewing the requirements from your business stakeholders, you identify that:
1. Sellers sometimes only want to convert leads gathered at events to contacts before they start tracking any deals with that contact.
2. Sellers must be given multiple different options for specifying the final status of deals they have been tracking.
Your current System Settings is as follows:
Use the drop-down menus to select the answer choice that answers each question. NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation:
* Requirement #1 Explanation:
* The requirement specifies that sellers want to convert leads gathered at events directly to contacts without necessarily creating opportunities initially.
* The Quality lead experience setting in Dynamics 365 allows users to choose which records (Account, Contact, or Opportunity) to create when qualifying a lead.
* By enabling this option, users can convert leads to contacts without automatically creating opportunities, aligning with the requirement.
Reference: Microsoft Documentation - Configure Lead Qualification Settings in Dynamics 365 Steps to Configure the Quality Lead Experience Setting:
Navigate to Settings > Administration > System Settings.
Go to the Sales tab.
Set Qualify lead experience to " Yes " to allow flexibility in lead conversion.
Requirement #2 Explanation:
The requirement states that sellers need different options for specifying the final status of deals.
The Customize close opportunity form setting allows customization of the form where users specify the status reason when closing an opportunity.
By enabling this, you can provide multiple status options, helping sellers specify various outcomes for closed deals (e.g., different statuses for won or lost deals).
Reference: Microsoft Documentation - Customize Opportunity Close Experience in Dynamics 365 Steps to Configure the Customize Close Opportunity Form Setting:
Navigate to Settings > Administration > System Settings.
Go to the Sales tab.
Set Customize close opportunity form to " Yes " to allow adding specific status options when an opportunity is closed.
By setting these configurations, Dynamics 365 Sales will support both the need for flexible lead qualification and provide detailed status options for opportunity closures, aligning with the organization's requirements.
An entertainment company is using Dynamics 365 Sales.
Ticket sales are tracked using opportunities and goals. Managers require total sales per salesperson to be available prior to their monthly check-in meetings. The running total of ticket sales must NOT be available prior to the monthly meeting.
You need to make the appropriate change to the system to ensure that statistics are correct in time for each of these monthly meetings.
What should you do?
- A. In the Goals Settings section of App Settings, select Rollup recurrence.
- B. In the Goals section of App Settings, select Actuals.
- C. In the Business Management section of Settings, configure Goal Metrics.
- D. Create a workflow for the Goals table.
Correct Answer: A 🗳️
You are a sales manager at an international company using Dynamics 365 Sales.
You need to set up the product catalog, including the ability to organize your products into a hierarchy.
Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order.
Correct Answer:
Explanation:
You are setting up the product catalog in Dynamics 365 Sales.
You have the following promotions:
* Customers receive a free mug with the purchase of one can of soda.
* Customers receive a five percent price decrease on the purchase of 12 cases of soda.
* Soda has various prices based on whether the purchase is for one can, one six-pack, or a case.
You need to set up the promotion in the product catalog.
Which features should you configure? To answer, move the appropriate features to the correct requirements.
You may use each feature once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation:
You need to create and start a new customer journey to send " Welcome " emails to new customers.
Which three actions should you perform in sequence before you publish the journey? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.
Correct Answer:
Explanation:
1. Create a trigger-based journey that triggers on changes to the contoso_clienttier field.
Since the " Welcome " email should be sent when an account first enters any client tier, a trigger-based journey is required. The trigger should activate when the contoso_clienttier field is updated with a value.
2. Select the frequency as a one-time journey where newly added members can start at any time.
A one-time journey with newly added members ensures that each new primary contact will enter the journey when their account first gets assigned a tier.
3. Add the journey steps.
After defining the journey type and trigger, the necessary email steps (sending the " Welcome " email) must be added before publishing.
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