Exam Name: ITIL 4 Specialist: High-Velocity IT
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert ITIL
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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
|
| Topic 2: Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
|
| Topic 3: Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
|
| Topic 4: Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
|
| Topic 5: Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
|
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
A service provider is about to engage in a partnership with a large retailer. The service provider will integrate the retailer's systems for online shopping.
How can the 'relationship management' practice contribute to this initiative?
- A. By establishing the communication channels required to support the online shopping services
- B. By encouraging behaviours that are consistent with the shared values of both organizations
- C. By negotiating and agreeing with the retailer the service targets for the integrated systems
- D. By developing an understanding of the patterns of usage of the online shopping services
Correct Answer: B 🗳️
Explanation: Only visible for TestKingsIT members. You can sign-up / login (it's free).
An organization says it wants to become "high velocity," so it instructs all teams to release changes faster. As a result, failed changes increase, employees feel pressured, and customers complain about instability.
What is the BEST conclusion?
- A. The organization should continue, because velocity always increases value
- B. The organization should stop using automation tools
- C. The organization should separate development and operations teams completely
- D. The organization has focused on speed without balancing other HVIT objectives
Correct Answer: D 🗳️
Explanation: Only visible for TestKingsIT members. You can sign-up / login (it's free).
Which concept focuses on a collaborative exchange of competencies for the mutual benefit of the organizations involved?
- A. Toyota Kata
- B. Design thinking
- C. Service-dominant logic
- D. Complexity thinking
Correct Answer: C 🗳️
Explanation: Only visible for TestKingsIT members. You can sign-up / login (it's free).
A service provider wants to compare two different versions of a checkout page by directing live traffic to each and measuring which produces more completed purchases.
Which technique is being used?
- A. A/B testing
- B. Chaos engineering
- C. Static code analysis
- D. Regression testing
Correct Answer: A 🗳️
Explanation: Only visible for TestKingsIT members. You can sign-up / login (it's free).
The service desk team at a small university provides a walk-in service for its students from 8:00 to 17:00 during the week. The only other available channel is telephone support during the same hours. Students often complain that they have to wait for a long time, and that they need support after working hours.
Which is the BEST approach to improve the students' service experience?
- A. Provide and encourage the use of self-service
- B. Collect service experience data to justify improvements
- C. Create an inbox to receive and automatically log emails
- D. Dedicate a service desk agent to providing live-chat support
Correct Answer: A 🗳️
Explanation: Only visible for TestKingsIT members. You can sign-up / login (it's free).
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