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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What is the purpose of the committing step that is part of the required Direct Media Interface (DMI) updating process for commercial notebooks?

A) Committing is registering a board for a specific customer organization in the BIOS. This ensures that the computer can be recovered if stolen.
B) Committing is enabling HP proprietary software to catalog the unique ID for each component installed in the system and to register each component with HP once the computer is online.
C) Committing is enabling or disabling an integrated Trusted Platform Module (TPM) along with certain Intel security features.
D) Committing is enabling or disabling an integrated Trusted Platform Module (TPM) along with certain AMD security features.

2. What are the support boundaries for troubleshooting network communication adapters on HP desktops?

A) The technician must prove hardware functionality and must work with the network administrator to configure the device network adapter.
B) The technician must prove hardware functionality of any HP networking device that is included in the computer.
C) The technician must prove network connectivity between the HP desktop and another external device.
D) The technician must prove network connectivity between the HP desktop and another HP device, such as a printer or another HP computer.

3. What must you remember when servicing the flush glass displays on an HP notebook?

A) The display might contain an Ambient Light Sensor (ALS), which can be damaged during replacement.
B) The webcam module might contain an HP nightlight, and you must order the correct part number
C) A flush glass display is a Whole Unit Replacement (WUR) part because it must be opened only in a clean room.
D) The display likely contains the Wi-Fi and WWAN antennas requiring extra care to avoid damaging parts during replacement.

4. Which biometric security functions are included with HP commercial notebooks? (Select two.)

A) voice recognition
B) facial recognition
C) fingerprint readers
D) retina scans
E) gesture recognition for touch-enabled notebooks

5. How can you gain access to a system that is secured with a solenoid lock if you do not have the setup utility password?

A) Remove the solenoid hood lock from the chassis using a FailSafe key available from HP support.
B) Clear the password using HP ProtectTools running from a USB drive.
C) Call HP Support, and request the HP authorized service provider override password for the device.
D) Clear the CMOS by pressing and holding the CMOS button for three to five seconds.

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