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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. ISO/IEC 20000 によると、サービス プロバイダーと顧客は、サービス範囲の変更について話し合うサービス レビュー ミーティングに出席する最低頻度はどれくらいですか?

A) ビジネス上サービスを変更する必要がある場合のみ
B) 毎年
C) 四半期ごと
D) 毎月

2. 既知のエラーとは何ですか?

A) 解決が判明している重大インシデント
B) 対応できない問題
C) 解決された問題
D) 原因と回避策が特定された問題

3. マネジメントシステムの目的は何ですか?

A) すべての IT サービスの効果的な管理と実装に必要なポリシーとフレームワークを提供する
B) すべての IT サービスに対して重要業績評価指標 (KPI) が定義されていることを確認します。
C) 新しいサービスとサービスの変更が、合意されたコストとサービス品質で提供および管理可能であることを保証するため
D) サービスのレベルを定義、同意、記録、管理するため

4. 電子メール クライアント ソフトウェアのアップグレードには、オペレーティング システムのセキュリティ パッチとメモリのアップグレードが必要です。
これらの変更の展開はどのプロセスまたは機能が担当しますか?

A) サービスデスク
B) セキュリティ管理
C) 変更管理
D) リリース管理

5. 企業は継続的改善の原則を適用することを決定しました。この決定によりどのようなアクションが生じるでしょうか?

A) 内部サービス組織の評価を開始します
B) サービス管理システムを少なくとも年に一度見直します。
C) 現状を分析および評価して、改善すべき領域を特定します。
D) 顧客満足度を分析し、その結果として得られるアクションを特定する

Solutions: