Exam Name: ISO / IEC 20000 Foundation
Certification Provider: EXIN
Corresponding Certification: Exin Certification
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EXIN ISO20KF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management System (SMS) | - ISO/IEC 20000 structure and purpose - PDCA (Plan-Do-Check-Act) cycle in service management |
| Service Management Processes | - Release and deployment management - Control processes (incident, problem, change management) - Service delivery processes |
| Continual Improvement | - Measurement and performance evaluation - Improvement of service quality and processes |
| Service Level Management | - Service reporting and monitoring - Service Level Agreements (SLA) |
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Yes:
Pair any official course with effective review: the 116 practice questions for the EXIN ISO / IEC 20000 Foundation turn training knowledge into exam-ready answers.
The EXIN ISO / IEC 20000 Foundation blueprint covers 4 domains — including Service Level Management, Service Management System (SMS), Service Management Processes. Let the weightings steer your schedule: the heavier the domain, the heavier your practice time. Every subtopic is listed in the outline above.
No formal prerequisites required. Basic understanding of IT service management is recommended. Since vendors update eligibility rules periodically, verify the current requirements on the official page (official ISO20KF exam page) before registering.
Registration runs through the vendor's official channels:
The EXIN ISO / IEC 20000 Foundation is delivered Online proctored or onsite exam via accredited EXIN test providers — choose your preferred option when booking.
The EXIN ISO / IEC 20000 Foundation is EXIN's official exam for the ISO/IEC 20000 Foundation credential (Foundation level). Passing it certifies a professional background that helps you stand out at work instead of running with the crowd. It also relates to IT Service Management, ISO/IEC 20000 Foundation.
60 minutes for 40 questions. Effective review beats anxious cramming: rehearse timed sets in the TestKingsIT engine until pacing becomes habit, and the clock becomes an asset instead of a threat.
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EXIN ISO / IEC 20000 Foundation Sample Questions:
Which of the following is a benefit of ISO/IEC 20000 certification?
- A. It shows that the highest possible quality level has been achieved.
- B. It guarantees that all certified IT Service Management processes are at least audited by a registered certification body once a year.
- C. It shows that a company manages IT Services according to an independently audited quality standard.
- D. It shows that a company takes quality seriously and that each service is independently audited before it is being delivered.
Correct Answer: C 🗳️
What is the objective of Service Level Management?
- A. To define, agree, record and manage levels of service
- B. To ensure a sufficient amount of Capacity has been designated in order to achieve agreed service levels
- C. To establish and maintain good relationships with Customers
- D. To ensure that agreed service Availabilitycommittments to customers can be met in all circumstances
Correct Answer: A 🗳️
Top management needs to ensure that its employees are aware of the relevance and importance of their activities. What else do all employees need to be aware of?
- A. how they contribute to the Total Cost of Ownership (TCO)
- B. how they contribute to the total salary reduction
- C. how they can provide policies and a framework for a Management System
- D. how they contribute to the achievement of the Service Management objectives
Correct Answer: D 🗳️
Which type of event or activity can trigger a service Change, which would need to be catered for in the Service Management plan?
- A. Service improvement activities
- B. Urgent Change
- C. Major Incident
- D. System Lifecycle Management
Correct Answer: A 🗳️
Explanation: Only visible for TestKingsIT members. You can sign-up / login (it's free).
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
- A. annually
- B. quarterly
- C. only when there is a businessneed to change the service
- D. monthly
Correct Answer: A 🗳️
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