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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

Question 1

Which would you reflect through a "To-Be" Business Model Canvas?

A. A recommended organization structure for the IT department
B. Detailed process handoff criteria
C. A sequence of projects to deliver new collaboration features for the customer's service reps
D. The customer's top future capabilities to increase productivity

Question 2

Which is the recommended approach or activity for extending requirements analysis?

A. Business case development
B. Communications planning
C. Personal elevator pitch
D. Five whys technique

Question 3

Which is true of a Business Motivation Model?

A. It describes influences that are behind customer priorities and operating activities
B. It includes detailed financial goals for the customer
C. It compares the priorities across levels of the customer organization
D. It requires that you understand the customer's bonus plan for executives

Question 4

Which of the following can best help you establish credibility with a customer executive?

A. Ask informational questions about industry trends
B. Describe the benefits of Cisco's approach to customer support
C. Demonstrate awareness and interest in learning more about the company's priorities and published financials
D. Talk a lot about your product's new features

Question 5

A reference model provides value through which two features? (Choose two.)

A. Diverse vocabulary to describe different situations
B. Case examples across industry verticals
C. Standard set of documentation
D. Structured approach to aligning business and IT
E. Mapping of issues to specific steps in a process flow diagram

Solutions: