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SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:

1. Which of the following business objects synchronize bi-directionally between Outlook and SAP Hybrid Cloud for Customer?
There are 2 correct answers to this question.
Response:

A) Tasks
B) Accounts
C) Leads
D) Visits

2. Your customer defines a person who is responsible for checking every SAP Hybris Cloud for Customer upgrade. Upgrade notification need to be send via e-mail to this person.
Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this up?
Please choose the correct answer.
Response:

A) Update the contact details in your organization structure.
B) Define the contact person in the Administration work center.
C) Define a new service agent.
D) Define the contact person in the Service Control Center.

3. For which of the following business requirements would you use the personalization feature?
There are 2 correct answers to this question.
Response:

A) A sales representative wants to modify the screen layout.
B) An administrator wants to change a standard field label to a new value.
C) A sales manager wants different screen layouts assigned to two different business roles.
D) A service manager wants to arrange his ticket queue with assigned to as the first column.

4. You need to enable offline pricing for an SAP Hybris Cloud for customer system. What do you need to replicate?
Please choose the correct answer.
Response:

A) Sales area specific customer price conditions
B) Territory specific customer pricing conditions
C) Sales area specific pricing procedure
D) Sales area specific customer price lists

5. Which of the following activities do you perform when you create an interactive dashboard?
There are 3 correct answers to this question.
Response:

A) Define access by business role.
B) Select data sources.
C) Define chart interaction.
D) Define key figure exceptions.
E) Select report variants.

Solutions: