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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. Universal Containers (UC) Is planning a campaign for its newly-launched product categories. They have already run similar campaigns in the past and want to cross-sell this new product to their existing customers.
To achieve this, they are creating customer group segments using its e-commerce strategies while adhering to the current customer's compliance preferences for previous campaigns.
Which two products should a Solution Architect include in the architecture to meet UC's needs?

A) Marketing Cloud and Sales Cloud
B) Service Cloud and B2C Commerce
C) Marketing Cloud and B2C Commerce
D) Marketing Cloud and Service Cloud

2. Universal Containers (UC) Is utilizing B2C Commerce today and is considering utilizing CDP as a means of unifying all of their systems and recognize their existing customers as individuals across systems. They are about to install the Commerce Cloud CDP Connector and would like to understand how the unified profile process will work.
What configurations should a Solution Architect create to correctly identify unified profiles as individuals between CDP and B2C Commerce?

A) Create Individuals within CDP and create customer groups within B2C Commerce with the correct segments
B) Create Customer Groups within B2C Commerce and create data segments within CDP with CDP Data Segments
C) Create Data Segments within CDP and create customer groups within B2C Commerce with the CDP Data Segments
D) Create Data Segments within CDP and create customers within B2C Commerce with the CDP Data Segments

3. Northern Trail Outfitters (NTO) wants to bring data from custom objects from its Salesforce Customer Success Platform into the Marketing Cloud account. NTO aims fora personalization of the customer journey with up-to-date Information and using dynamic content from multiple sources.
How can a Solution Architect ensure the expected data Is available within the Marketing Cloud?

A) Utilize Synchronized Data Sources within Marketing Cloud.
B) Use Marketing Cloud Connect to fetch the expected data using APIs at send time.
C) Install and configure Distributed Marketing to make content accessible.
D) Implement a custom integration between Marketing Cloud and the Customer Success Platform.

4. A company uses B2C Commerce to capture customer orders and then uses an ETL tool to send the orders to an ERP system for processing. The company also uses Service Cloud and would like to display the processed orders in that system as well, in case their service reps need to refer to an order. However, the order data itself does not need to be copied.
Which tool can a Solution Architect use to meet this requirement?

A) Salesforce Connect
B) Streaming API
C) Remote Process Invocation
D) Batch Data Synchronization

5. A company wants to Implement B2C Commerce and Service Cloud and connect the systems with their existing Instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems?
Choose 2 answers

A) Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.
B) Using Service Cloud as a central point hold unique identifiers from all systems including the Service Cloud Contact or Person Account ID and B2C Commerce CustomerNo and Customer ID
C) Migrate the Subscriber Key in Marketing Cloud to be the Service Cloud Contact or Person Account ID.
D) Use Customer 360 Data Manager to assign the Global Party ID and use it as a primary key across all systems including the new Subscriber ID in Marketing Cloud.

Solutions: