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Avaya Workforce Engagement Support Certified Sample Questions:

1. A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?

A) Side-by side or hardware reuse migration to R20.x
B) Side-by side upgrade to R20.x in Windows 2016
C) In-place upgrade to R20.x in Windows 2012 R2 (grey kit)
D) Two step upgrade process, to V15.1 first, then to R20.x

2. When using the capture status tool for troubleshooting, what kind of information is collected?

A) Details for audio and screen capture, channels, extensions, and workstations
B) Information on adapters, data sources, recording rules, recorders, and real time monitors.
C) Summary of all recorded lines
D) Summary of thresholds for CPU usage, memory, recordings, and lag time

3. Which three are capabilities and customer impacts of using Avaya Workforce Engagement? (Choose three)

A) It can enrich interactions.
B) It can improve processes.
C) It can provide expert agent selection distribution.
D) It can generate real time reports.
E) It can optimize the workforce.

4. When running backups in Avaya Workforce Engagement, what must be used to execute this task?

A) Installation Account
B) Database Management Service Account
C) Maintenance Account
D) Management Service Account

5. Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)

A) It is allowed to change the username after initial installation.
B) The account cannot be the same as the Management Service account
C) The account must be defined within a workgroup
D) The password can be changed after the installation

Solutions: