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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which Supervisor Application can be used to edit license server settings?

A) Monitor
B) Role Editor
C) Editor
D) Health Manager

2. In Avaya Proactive Contact 5.0, which application can be used to enable/disable the Agent Job list feature?

A) Analyst
B) Agent Application
C) Editor
D) Command User Interface (System Telnet)

3. A system operator finds that many records are being released on the system as completion code
04. Which feature should be used to determine if specific lines are having a problem?

A) Event Monitor
B) PIF Report
C) PC Analysis Extract
D) List Distribution

4. Which three statements are true for IP address requirements in an Avaya Proactive Contact (APC. installation? (Choose three.)

A) The Administration Stored Procedure Interface (ASPI) server component needs a securitytoken/key and login name for the host when installed.
B) Proactive Contact requires an IP address for the Proactive Contact System CPU to allow communication to the network.
C) Other internal components are assigned IP addresses by Avaya to separate internal and externalwork traffic.
D) The APC server IP address is required for Proactive Contact Agent installation.
E) Static IP addresses are needed for supervisor workstations.

5. Which statement is accurate regarding Avaya Proactive Contact Supervisor?

A) The Hierarchy Manager tool is accessed through Editor.
B) Supervisor includes the following tools: Monitor, Internet Monitor, Editor, Analyst, Health Manager and Role Editor.
C) Agent Blending Administrator is accessible through Analyst.
D) Supervisor contains components through which a user can control processes, control jobs, and view reports and statistics for Proactive Contact.

Solutions: