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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Deploying and Configuring System Center Service Manager- Installation and initial configuration
  • 1. Prerequisites and system requirements
    • 2. Service Manager management server setup
      - Management packs configuration
      • 1. Importing and customizing management packs
        • 2. Service Manager data warehouse integration
          Topic 2: Security and Access Control- User roles and permissions
          • 1. Role-based access control (RBAC)
            • 2. Active Directory integration
              Topic 3: Configuration Management Database (CMDB)- Service asset and configuration items
              • 1. Discovery and synchronization
                • 2. CI classes and relationships
                  Topic 4: Service Catalog and Request Fulfillment- Service offerings
                  • 1. Service request workflows
                    • 2. Request offerings configuration
                      Topic 5: Service Desk and Incident Management- Problem management
                      • 1. Root cause analysis processes
                        • 2. Problem record handling
                          - Incident management workflow
                          • 1. Work item templates and queues
                            • 2. Incident lifecycle configuration
                              Topic 6: Reporting and Data Warehouse- Reporting configuration
                              • 1. SSRS integration
                                • 2. Standard and custom reports

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