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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When a call is processed using the Ring No Answer dialed number in Cisco Unified Contact Center Enterprise, what does the caller experience?

A) The caller hears ringing at the agent and then follows the new script for Ring No Answer.
B) The caller hears ringing at the agent; this ringing continues until the caller drops the call.
C) The caller is automatically transferred to the next agent without any indication.
D) The caller hears queue music and is sent to the default queue for that call type.

2. Which table name is not used as part of the Cisco Unified Contact Center Enterprise 8.0(x) 15minute reporting model?

A) Agent_Interval
B) Call_Type_SG_Interval
C) Dialer_Interval
D) Agent_Skill_Group_Interval
E) Router_Interval

3. Cisco provides a set of sizing tables in the Cisco Unified Contact Center Enterprise 8.0(x) Design Guide (SRND). These tables show the bandwidth that is required for the Cisco Agent Desktop and Supervisor Desktop. Using these tables, how much average bandwidth is required to support 200 agents and 20 supervisors at a remote site across the WAN?

A) 6.5 kB/s
B) 3.7 kB/s
C) 8.32 kB/s
D) 7.4 kB/s

4. Which three of these statements about QoS in a Cisco Unified Intelligent Contact Management (ICM) solution are correct? (Choose three.)

A) Traffic marking in Cisco Unified Intelligent Contact Management means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary, because the ICM tags the priority of the packets correctly.
B) The high priority queue for the Private Network should be granted 75 percent of total available bandwidth.
C) The high priority queue for the Private Network should be granted 90 percent of total available bandwidth.
D) In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.
E) The high priority queue for the Private Network should be granted 65 percent of total available bandwidth.

5. In the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, how many total lines can the CTI Desktop monitor on the Cisco Unified IP phone?

A) four: two ACD and two personal lines
B) fivE. two ACD and three personal lines
C) four: one ACD and three personal lines
D) threE. two ACD and one personal lines
E) two: one ACD and one personal lines
F) threE. one ACD and two personal lines
G) fivE. one ACD and four personal lines

Solutions: