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Avaya 6209 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration & Connectivity | 15% | - Avaya Aura Session Manager integration - Third-party and CRM integration - Web services and APIs |
| Installation | 20% | - Database and platform configuration - CCT server installation - Multimedia components setup |
| Validation & Troubleshooting | 15% | - Fault isolation and resolution - Monitoring and logging - Post-implementation verification |
| Implementation Preparation | 20% | - System requirements - Pre-installation planning - Licensing and security - Architecture overview |
| Configuration | 30% | - Agent desktop and user profiles - Multimedia channels (email, chat, web) - CCT core configuration - Routing and skill management |
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