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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)

A) Doubt
B) Worry
C) Uncertainty
D) Anxiety
E) Fear

2. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A) Avaya Breeze® Platform
B) Avaya IX™ Workspaces
C) Avaya Control Manager
D) Avaya IX™ Workforce Engagement

3. The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.
The Agent for Preview and Progressive Outbound Is bundled with which package?

A) AACC Multimedia ASIPP package
B) AACC 7 Resilience (High Availability) ASIPP package
C) AACC 7 Base System and Voice ASIPP package
D) AACC 7 Outbound ASIPP package

4. Which Avaya Call Recorder provides Active Parallel Redundancy as option?

A) Avaya Contact Recording
B) Avaya Basic Contact Recording
C) Avaya Enhanced Contact Recording
D) Avaya Contact Recording Advanced

5. Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A) 3
B) 4
C) 1
D) 2

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