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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. In which stage of the ADKAR change management model would recognition efforts MOST LIKELY take place?

A) Ability
B) Sustainment
C) Desire
D) Awareness

2. What impact do personalized treatment plans have in effective patient engagement?

A) Increased hospital throughput
B) Decreased staff turnover
C) Broader research opportunities
D) Improved quality of the experience

3. Which policy change BEST reflects respect for the value of family members as partners in a patient's well- being and recovery?

A) Changing policy to define care tasks to be done by family members in caring for the patient at home
B) Changing policy to allow family members to remain directly at the bedside during resuscitation attempts
C) Changing visitation hours to a 24-hour/7-day family access policy
D) Changing infection prevention policies to allow family pets to visit

4. During a patient visit, the provider ensures the patient feels heard and all questions and concerns are addressed. What type of communication style has the provider adopted?

A) Patient health literacy
B) Collaborative communication
C) Structured communication
D) Patient advocacy

5. Which is the BEST example of an employee engagement strategy?

A) Demonstrating appreciation for individual staff contributions
B) Discussing complaint and grievance data during staff meetings
C) Sharing patient letters in an organizational newsletter
D) Reviewing employee satisfaction data with individual units/departments

Solutions: