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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. In order to update the status of multiple subtickets, what action does the agent perform?

A) Mass subticket cancellation
B) Mass subticket creation
C) Mass subticket status update
D) Mass subticket completion

2. Which of the following object can be created in SAP ERP when a work ticket from SAP Cloud for Customer is released to SAP ERP?
Note: There are 3 correct answers to this question.

A) Good issue
B) Purchase order
C) Service order
D) Internal order
E) Billing request

3. Where can you enable a business function if a work center is NOT listed in the access rights of a business user?

A) Administrator
B) Scoping
C) Fine tuning
D) Application and user management

4. Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce? Note:
There are 2 correct answers to this question.

A) Customer
B) Ticket
C) Campaign

5. How can you maintain high data volumes in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Apply the Data Workbench to populate data
B) Use the Application and User Management work center to populate data
C) Use a custom data migration template to populate data
D) Use a standard migration template to populate data

Solutions: