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SAP Certified - SAP Field Service Management Sample Questions:

1. What is the main tool in SAP Field Service Management for dispatchers?
Choose the correct answer.

A) Smartforms
B) Partner Portal
C) Tool reservation
D) Planning board

2. In which cases can assignment duration prediction be used?
There are two correct answers.

A) When creating efforts
B) When doing manual scheduling
C) When using the planning widget
D) When using best matching technician

3. What is the most common way to create master data in FSM?
Choose the correct answer.

A) Manual creation in the Master Data module
B) By integration with back-end systems
C) By bulk upload with the Data Loader

4. What are the names for the possible customer interactions and dialog options?
There are two correct answers.

A) Moments
B) Chat assistants
C) Moment sets
D) Business Processes

5. What characteristic is true with regards to autoscheduling?
Choose the correct answer.

A) Autoscheduling is intended completely automate the scheduling of jobs, without the direct intervention of a dispatcher
B) Autoscheduling is intended to provide support to the dispatcher while manually interacting with the system while planning service jobs.

Solutions: