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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

Which is a recommendation applying the guiding principle 'keep it simple and practical'?

A. Fast does not mean incomplete
B. Sometimes nothing from the current state can be re-used
C. Communicate in a way the audience can hear
D. If a practice is easier to follow it is more likely to be adopted

Question 2

Which component is focused on the activities needed by an organization to help it co-create value?

A. Service value chain
B. Continual improvement
C. Practices
D. Guiding principles

Question 3

Which describes an unresolved problem which has been already analysed?

A. A workaround
B. A known error
C. A risk
D. An incident

Question 4

Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

A. Incident management
B. Change enablement
C. Service request management
D. Service level management

Question 5

Which statement about outcomes is CORRECT?

A. Outcomes provide assurance to stakeholders on how a service performs
B. An outcome defines the amount of money spent on technology for a service
C. An outcome depends on at least one output to deliver a result
D. Outcomes enable products to be delivered to a stakeholder

Solutions: