Exam Name: Communications Cloud Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional
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Salesforce AP-203 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Product Modeling and Catalog (EPC) | - Enterprise Product Catalog structure - Product lifecycle and configurations |
| Communications Cloud Fundamentals | - Core Communications Cloud capabilities - Industry-specific architecture and concepts |
| Pricing, Billing, and Monetization | - Usage-based pricing models - Communications industry billing concepts |
| Order Management and Fulfillment | - Service provisioning concepts - Order capture and orchestration |
| OmniStudio and Low-Code Configuration | - FlexCards for UI composition - OmniScript design and execution - DataRaptor and Integration Procedures |
Salesforce Communications Cloud Accredited Professional Sample Questions:
An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?
- A. Account Scope
- B. Order Item Scope
- C. Downstream Order Item Scope
- D. Top Order Item Scope
Correct Answer: A 🗳️
Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?
- A. What data and from which system will be migrated
- B. What tools and databases will be used to perform the migration
- C. What is the quality, structure and frequency of the data migration?
- D. Who will be the main point of contact for migration
- E. What will be the overall cost for migration?
Correct Answer: A,B,C 🗳️
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.
- A. History of subscription updates and traceability
- B. Migrating in/out from bundle offer
- C. Service Continuity
- D. Supported by digital commerce API
- E. Customer can choose their plan from all pricing books.
Correct Answer: A,B,C 🗳️
Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?
- A. Premise
- B. Service Account
- C. Place
- D. Address
Correct Answer: A,B 🗳️
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?
- A. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
- B. Handle the complex business processes manually outside the IT landscape.
- C. Harmonize their business plan to reduce the complexity
- D. Access the entire architecture to identify application that can be decommission.
Correct Answer: C,D 🗳️
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