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Cisco 300-830 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Troubleshooting | - Secure collaboration deployment
|
| Topic 2: Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
| Topic 3: SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
| Topic 4: Edge and Expressway Deployment | - Cisco Expressway configuration
|
| Topic 5: Hybrid Collaboration Services | - Hybrid services integration
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
1. The agents in your team accept voice, email, and chat interactions, but a few agents cannot focus on multiple interactions. Which multimedia profile type must be configured for agents to focus only on one contact?
A) Exclusive
B) Blended
C) Voice Only
D) Blended Real Time
2. Cisco Webex Contact Center uses Local Gateway for PSTN services. The Webex Contact Center supervisor notices that callers receive the initial greeting, which allows them to select an option, and then the call drops. Which action helps to identify the cause of the issue?
A) Review the Webex Contact Center Analyzer that checks the call logs.
B) Review the Webex Contact Center Queues configuration.
C) Verify that the Webex Contact Center channels are associated.
D) Review the Webex Contact Center Flows configuration.
3. A Webex Contact Center engineer is configuring a new Webex Contact Center tenant and wants to implement digital channels. Which two actions must be taken before setting up digital channels? (Choose two.)
A) Complete WxCC Task integration authorization in Webex Engage.
B) Complete Webex CC Engage integration authorization in Webex Connect.
C) Complete Webex CC Task integration authorization in Webex Connect.
D) Complete Webex CC Engage integration authorization in Webex Engage.
E) Complete Webex CC Task integration authorization in Webex Engage.
4. An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)
A) SMS node
B) Generate OTP node
C) Profile node
D) Evaluate node
E) Data Parser node
5. A deployment engineer must ensure that Webex Calling traffic receives priority treatment across the enterprise WAN. Which QoS approach is recommended?
A) Random Early Detection only
B) NAT prioritization
C) Best-effort forwarding
D) DSCP EF for voice media
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B,C | Question # 4 Answer: A,B | Question # 5 Answer: D |
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