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Oracle 1Z0-1034-21 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integration Concepts- Integration approaches
  • 1. Outbound messaging and event-driven integration
    • 2. REST and SOAP web services
      • 3. Middleware and third-party integration patterns
        Topic 2: Data Management and Customization- Data objects and schema customization
        • 1. Custom objects and fields
          • 2. Data relationships and constraints
            - Business rules and automation
            • 1. Workflows and business rules engine
              • 2. Scripts and server-side logic
                Topic 3: Security and Access Control- Authentication and authorization
                • 1. SSO and identity integration concepts
                  • 2. Roles and profiles
                    Topic 4: Development and Scripting- B2C Service scripting and APIs
                    • 1. Connect PHP / APIs usage concepts
                      • 2. RightNow Object Query Language (ROQL)
                        • 3. Client-side and server-side extensions
                          Topic 5: B2C Service Architecture and Fundamentals- Oracle B2C Service (Service Cloud) architecture overview
                          • 1. Core components and data model
                            • 2. Agent Desktop and administrative interfaces
                              Topic 6: Deployment and Troubleshooting- Configuration lifecycle management
                              • 1. Migration between environments
                                • 2. Diagnostics and logging

                                  Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

                                  Question 1

                                  Which statement is true about the JavaScript API?

                                  A. It comes with in-built exception handling.
                                  B. It is available as JavaScript objects and can be exposed through browser controls in a workspace.
                                  C. It Is available when you use the Connect Common Object Model CCOM for API operations.
                                  D. It cannot be used in Custom Object workspaces.


                                  Question 2

                                  Your client is launching Customer Portal as an internal knowledge base, which is available to the client's staff only while on the client network. Note that chat is not enabled.
                                  Which setting should be set to prevent access to Customer Portal pages from outside the network?

                                  A. SEC_INVALID_USER_AGENT
                                  B. SEC_VALID_ADMIN_HOSTS
                                  C. SEC_VALID_USER__AGENT
                                  D. SEC_V2LLID_jrNTEG_HOSTS
                                  E. SEC_VALID__ENDDSER_HOSTS


                                  Question 3

                                  What are the two limitations of a Connect Web Service for SOAP (CWSS) request?

                                  A. 1000 objects returned via aQueryObjects request
                                  B. 20000 ROQL output rows per QueryCSV SOAP request
                                  C. 100 objects per CRUD request
                                  D. 1000 BATCH items per CRUD request
                                  E. 100 ROQL statements per CRUD request


                                  Question 4

                                  You have deployed a CPM and would like to log any errors that happen in its execution. Which option is not available to you from the CPM logic?

                                  A. logMsasage ( "message" ) ;
                                  B. writing to the notes field of the object on which you are performing CPM actions
                                  C. the log files maintained in the configuration panel in the console
                                  D. writing to a custom logging table within the CPM code


                                  Question 5

                                  Your Customer wants to fetch specific contact details using an ROQL query. Their requirements are:
                                  1. Fetch Contact ID, Contact First name, and Contact Last name details.
                                  2. Contact first name should start with "A."
                                  3. Query should run against the report database.
                                  4. All contacts must be sorted in ascending order by Contact first name.
                                  Which query will meet all the requirements?

                                  A. String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
                                  B. String queryString = "USE REPORT; SELECT id. C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First = 'A%' ORDER BY Contact.Name.First;
                                  C. String queryString = "USE REPORT; SELECT id, C.First, C.Last FROM Contact C WHERE C.First tike *A%' ORDER BY Contact.First;
                                  D. Name.First like 'A%* ORDER BY Contact.Name.First;
                                  E. String queryString = "USE OPERATIONAL; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE


                                  Solutions:

                                  Question 1
                                  Answer: C
                                  Question 2
                                  Answer: B
                                  Question 3
                                  Answer: A,D
                                  Question 4
                                  Answer: C
                                  Question 5
                                  Answer: D

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